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    • Head Of Service and Delivery - Northampton - MND Association

    MND Association
    MND Association Northampton

    1 month ago

    Default job background
    Description

    Join Our Senior Head of Integrated Services & Delivery Team

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    We are seeking a highly skilled and experienced leader to oversee our national and regional support services for people affected by Motor Neurone Disease (MND). As the Senior Head of Integrated Services & Delivery, you will be responsible for ensuring our services are accessible, inclusive, and meet the needs of those living with and affected by MND. This is a home-based role with travel requirements to Northampton and regionally.

    We value equality, diversity, and inclusivity. We are proud members of the Disability Confident Scheme, which guarantees interviews for disabled applicants who meet the role's requirements.

    Our Offer:

    • Generous Holiday Entitlement: 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
    • Access to UK Healthcare: including dental, eyecare, health screenings, and therapies.
    • 24/7 GP Access: via phone and video.
    • Life Assurance and Confidential Counselling: helplines available to support your well-being.
    • Salary Sacrifice Schemes: including Cycle to Work and Buy/Sell Annual Leave.
    • Access to Benefit Hub: discounts on everyday shopping.
    • Enhanced Pension Scheme.
    • Opportunities for Training and Personal Development.
    • Hybrid Working: balance your work and personal life with flexibility.

    Key Responsibilities:

    • Lead our integrated services and delivery teams, driving quality, innovation, and excellence across all areas.
    • Accountable for the Association's portfolio of direct services at both national and regional levels, supervising a team of five senior leaders.
    • Develop and implement a forward-looking strategy for information and support services that align with organisational goals and address evolving needs.
    • Develop, implement, and monitor budgets exceeding £8 million, ensuring financial sustainability and strategic impact.
    • Lead the delivery of strategic change initiatives to enhance service quality and effectiveness.
    • Establish and monitor data-driven performance metrics to track impact and outcomes.
    • Drive innovation in service delivery models, working collaboratively with internal and external stakeholders.
    • Embed equality, diversity, and inclusion in all services to ensure accessibility for all communities.
    • Support staff and volunteers with the tools, training, and policies needed to deliver exceptional services.
    • Act as a key contributor to business planning and deputise for the Director of Services & Partnerships when required.

    About You:

    • You are a proven leader with a passion for driving meaningful change in support services.
    • Educated to Master's level in management or equivalent level of experience.
    • Demonstrated success in developing and delivering both virtual and in-person services.
    • Proficiency in using data to drive service improvements and measure outcomes.
    • Commitment to equality, diversity, and inclusion, with experience in promoting these values within organisations.

    Salary: £69,550 per annum

    Hours: 37 hours per week

    Location: Home-based with travel requirements to Northampton and regionally

    Contract: Permanent

    Hybrid Working and Flexibility: This is a home-based role with an expectation of minimum 2 days per week in Northampton and working regionally. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

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