Nights Cctv Operator - Brighouse, United Kingdom - RemoteWatch Monitoring

RemoteWatch Monitoring

Verified Company

Brighouse, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RemoteWatch Monitoring is an NSI Gold accredited ARC (Alarm Receiving Centre) based in Brighouse, West Yorkshire.

Job description

As part of our Control Rooms Operations team, you will be handling Security and Fire alarm activation's for both residential and commercial customers; in a calm, professional and timely manner.

The role will involve escalating incidents and making outbound call to customers, engineers, and the emergency services. Applicants will need to be computer literate, have excellent communication skills, and remain confident and calm under pressure.

No previous experience is required as full training will be provided.

The role

Monitoring of detectoractivated CCTV.
Monitoring of intruder, fire, personal attack, and lone worker alarm signals.
Following SOPs to dispatch the appropriate response.
Liaising with third parties such as site owners, emergency services, security firms & other official bodies.
Receiving incoming calls.
Message handling service.

Skills required

Passion for customer service.
Able to communicate in a clear and concise manner over the phone.
Effective verbal and written communication skills.
Accuracy and attention to detail.
Listening skills.

Shift patterns available
Four nights on four nights off - 12-hour shifts 18:00-06:00

Holiday entitlement
20 days

Job Types:
Full-time, Permanent

Salary:
£11.50 per hour

Salary:
£11.50 per hour

Schedule: