People Participation Coordinator - Ipswich, United Kingdom - Norfolk and Suffolk NHS Foundation Trust

Norfolk and Suffolk NHS Foundation Trust
Norfolk and Suffolk NHS Foundation Trust
Verified Company
Ipswich, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The People Participation Coordinator will provide lived experience and participation expertise within the Secure and Forensic Services in Suffolk, primarily be based at Foxhall House.

This dynamic new role will focus on the experience of service users and their carers in the ongoing monitoring of services, as well as contributing to the quality improvement of existing services, through the facilitation and co-ordination of meaningful participation activities.

Working under the leadership of the Head of Participation, Involvement and Experience, the People Participation Coordinator would work directly with service users and their carers.


Main duties of the role will include planning, organising, coordinating and supporting meetings, groups, workshops and innovative events that people who have experienced our services and their carers or loved ones can participate in.

Encouraging partnership working opportunities in wider service improvement and design, maintaining a database of those who get involved.

Monitoring service quality by actively gathering service user and carer experience.

Providing feedback to service leads and reports to Head of Participation, Involvement and Engagement, managers, clinicians and commissioners and via local Governance meetings.

Build relationships with internal stakeholders to share learning and best practices.


Enabling experts by experience, their carers and loved ones to contribute the value of their lived experience in a meaningful way for service development and quality improvements.


Effective co-production in service development; involving experts by experience, their carers and loved ones in the planning, design, delivery and evaluation of service models.

Establish service user voice opportunities.

Exploring and supporting ways that service users and their carers can be involved in training, service development and quality improvement.


Benefits included with this role are:

  • NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service

  • NHS discounts and many more


This dynamic new role will provide lived experience and participation expertise within services, projects and teams within NSFT, specifically Secure and Forensic Services in Suffolk.

The role focuses on the promotion and co-ordination of participation within NSFT.

It will work to embed and continuously develop the participation of all people as equal and valued partners in designing and delivering services which meet the needs of our communities.

This will promote improved outcomes for service users, their carers, families and friends by enabling all perspectives and expertise to be an integral part of all we do.


The post holder will work as an integral member of the service/project/team to promote, co-ordinate and implement participation of all people in line with our Trust's People Participation strategy and the wider national participation agendas.

They will be an active and valued contributor to the service/project/team, with a specific focus on participation, ensuring that the voices of service users, carers and families drive the design and development of services throughout our Trust.

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