Central Planner - High Blantyre, United Kingdom - Eden Springs UK Ltd

Eden Springs UK Ltd

Verified Company

High Blantyre, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Central Planner

Location:
Blantyre

Job Types:
Permanent, Full-time

Shift:
Monday to Friday

Salary:
£25,870

The primary objective of the Central Planner is to efficiently assign tasks to Route Sales Manager (Drivers) and Technicians, ensuring excellent customer service and cost-effective operations.

Performance is measured through the Service on Time KPI.

Therefore, the role is accountable and carries ownership over the achievement of 95% services performed on time to our customers.

This position is responsible for optimizing route planning, resolving delivery

Key Responsibilities:

Operational Reporting: Review performance metrics routinely (Service on Time and Weekly Sales Performance Tracker) to identify results, root causes, and define actions for improvement.
Task Distribution: Assign irregular tasks, such as additional deliveries, technical services, sanitizations, returns, installations, backlog deliveries, and handling complaints, while adhering to predefined Service Level Agreements (SLAs).
Sanitisation Planning
Critical Task Assignment: Assign deliveryrelated tasks to Technicians or Temporary Cover during peak seasons or emergency situations.
Reporting: Promptly report instances of RSM or Technicians failing to complete assigned tasks to the Branch Operations Management team.
Resource Management: Assist the Branch Operations Management team in task assignment when resources are limited due to vacancies, employee absences or vehicle breakdowns.
Route Reorganization: Adjust routes based on significant changes in the customer base.
Geocoding: Incorporate new customers into route planning by geocoding their locations.
Route Efficiency Analysis: Continuously analyse route efficiency and make necessary adjustments to optimize route profitability and revenue growth.
Peak Season Planning
3rd Parties /

Courier Work Planning:
Approve costs with Branch Operations Management
- aligned with productivity revenue forecast and budget. Plan the work of couriers under the single and re-load thresholds, if available for collaboration.

Special Contract Planning: Coordinate deliveries and sanitization for special contracts with short response times and contractual penalties.
New Customer Assignments: Assist the Branch Operations Management team in assigning tasks related to new customers, including installation requests, Collaborate with Sales regarding managing customer expectations on route composition or mobilisation timelines.
Customer Service: Promptly support customer escalations by collaborating with key stakeholders in ensuring delivery of excellent customer service.
Contract Coordination: Ensure timely fulfilment of contract obligations.
Stock Ordering: Notify relevant stakeholders (Branch Operations, Sales, Supply Chain) about the need to order stock for installations and service requirements.
Continuous Improvement: Continuously evaluate and improve planning processes to enhance efficiency, cost control and effectiveness

Requirements:

Strong organisational and planning skills.
Driven to deliver exceptional levels of service to customers and internal colleagues.
Ability to work to time pressures and prioritise activity.
Ability to communicate with and influence operational managers.
Experience of service planning within the UK logistics market preferred.
Resilience in handling highstress situations while maintaining a focus on quality and efficiency.
Strong analytical and problemsolving skills.
Sound geographical knowledge.

Dedicated to diversity.

At Eden Springs we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results.

It's why you'll find us championing diversity and equality at every turn.

Pay:
£25,870.00 per year

Benefits: