Application Support Specialist - Nottingham, United Kingdom - Engage ESM

Engage ESM

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Publication Date:
Apr 5, 2023
Ref

No:
460088
Location:Nottingham, UKM, GB, NG9 2ND
The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
The opportunity

The role will be expected to travel to customer and Atos sites UK wide; working from client/office/home locations as appropriate.

Flexible working arrangements will be available.
Roles and Responsibilities

Call Management: experience of using a helpdesk tool e.g. ServiceNow or Remedy.
Supporting the implementation and ongoing improvements of automation tooling for development, test, release on traditional and cloud infrastructure
Working to defined contractual service levels
Undertaking knowledge transfer to enable the take on of new services for client
Provision of 24x7 on call service for Priority 1 incidents.

Required Skills and Experience

You will be required to undertake and successfully gain SC level security clearance.
Willing to work out of hours and as part of oncall rota participation.
Demonstrable experience of use of a Helpdesk tool
Experience and understanding of Agile, ideally with knowledge of Jira and Kanban
Strong verbal and written skills
Strong interpersonal skills
Flexible 'can do' attitude
Willingness to learn development/DevOps skills
Tact and diplomacy
Demonstrable networking and communication skills

Nice to have

Public Cloud certifications (e.g. Microsoft Azure)
ITIL qualification (ITIL 4 certification preferred)
Work experience of development within an Application Support environment
Experience with large Application Services customers
Experience of one or more development languages
Demonstrable ability to undertake changes and enhancements
Experience of contributing to the development, test, release, update, and support processes for DevOps operation
Automation and associated tooling
Experience in using SQL or NOSQL databases
Experience in Deployment of Docker containers (micro services) with Helm and Kubernetes (or Red Hat OpenShift)

Our Offering

25 days of Annual leave + an option to purchase more through our Flexible Benefits.
Flex benefits system exciting opportunity to choose your own benefits.
Retail discounts.
Pension matching contribution up to 10%.
Private Medical Scheme.
Life Assurance.
Unlimited opportunities to learn in our Training platforms.

If you want to find out more or have questions, contact our recruiters Meyeppan M | LinkedIn and Alexandra (Sasha) Ivanova | LinkedIn- Here at Atos, diversity and inclusion are embedded in our DNA.

Read more about our commitment to a fair work environment for all.- Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria.

Find out more on our CSR commitment.**Choose your future. Choose Atos.