Executive Office Consultant 38661 - Coventry, United Kingdom - Jonathan Lee Recruitment Ltd

Jonathan Lee Recruitment Ltd

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sector:
Automotive

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Function: Administration

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Contact: Ellie Ebbage

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Contact Phone:

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Expiry Date: 02 March 2023

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Job Ref: 63663

Executive Office Consultant

Pay Rate:
up to £25.19/hr Ltd/Umbrella

Division:
Sales and Marketing

Contract Position based at Whitley, Coventry

Position

The Executive Office is responsible for dealing with all UK customer contact into the CEO, Board of Directors and other senior members of the organisation, plus contact from third parties/professional bodies.

Members of this team will also be responsible for delivering the end-to-end process for completing Data Subject Access Requests (DSAR), General Data Protection Regulation (GDPR) and other information requests from customers as well as third parties (e.g.

solicitors, Insurance organisations, Police)

As a member of the Executive Office team, the incumbent will provide high quality service to customers and exemplary support to the Retailer network.

The individual will be responsible for managing their own case workload on a day to day basis, meeting tight deadlines.

Given the nature of the contact into the Executive Office, each member of the team is to have a primary area of specialism, but will also be required to offer secondary support to all other areas managed within the team.

Key Responsibilities

Be an expert Case Manager and offer robust solutions, whilst adopting a Customer First approach at all times which subsequently achieves fast case resolution
Ensure all contacts are captured in the Customer Relationship Centre Case Management Systems to enable the CRC to be a valuable data source to the wider business
Act as a role model for Values, Customer First Behaviours and concern resolution
Promote positive relationship between customers and Retailers to ensure our integration with the Retailer network is seamless
Provide support to the Retailer network to assist them in achieving a 'best in class' service, driving customer loyalty and retention
Attend off site visits to inspect vehicles with Engineering, representing the business and being the point of contact to any third party/customer throughout these visits
Handle third party contact relating to UK customers
Motor Codes Ltd, Trading Standards, Police, Court, Solicitors, Independent Arbitration, Press Office and insurance Companies.
Liaise between varying departments, including Technical Services, Engineering, Order Control, Financial Services, Corporate and TDMS and the Warranty teams
Draft letters in response to customer contact, and present to Directors for signature, if necessary
To provide case synopsis where required to senior members of staff to facilitate decision making.
Analysing information received and clearly identifying disclosure and nondisclosure documentation
Responsible for providing accurate, timely, confidential data to a high quality; ensuring all paperwork is compliant with contractual commitments and requirements
Maintain and improve the Master GDPR Log

Essential Skills, Knowledge and Experience

Customer document management experience
GDPR compliance experience
Results oriented with a determination to make things happen.
A highly motivated, energetic and inspirational team player
Ability to influence effectively across the network, balancing a broad range of priorities, with mínimal supervision and under great pressure.
Clear demonstration of a Customer First mindset in everything that they do
Confident and outgoing with exceptional networking, interpersonal and influencing skills, possessing advanced communication skills.
Process orientated with great attention to detail
Ability to identify opportunities for improvements and implement change
Ability to understand, interpret and action improvements
Strong decision making and problemsolving skills
Ability to make quick and competent decisions

Preferred:

Detailed working knowledge of customer document management
Very high level of attention to detail
Strong ability to organise self to ensure prioritisation of workload in order to meet tight deadlines.
Excellent communication skills, both spoken and written with the ability to maintain effective relationships both internally and externally and able to effectively communicate complex requests
Excellent stakeholder management
Excellent at critical thinking and making riskbased decisions
Good analytical skills and highly competent in use of excel
Ability to deliver results consistently in a fastpaced manner responding to change quickly
Demonstrated problem solving skills
Relevant degree or equivalent experience preferred
Resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
Highly motivated and proactive
Selfconfident, committed and able to operate with mínimal supervision
An effec