Call Centre Representative - Perranporth, United Kingdom - Happy Energy Solutions Ltd.
3 weeks ago
Description
Are you an experienced Customer Service Representative?
Do you have experience scheduling appointments and managing Field Personnel calendars?
Do you relish working in a busy and fast paced environment?
Looking for a change and a new challenge?
If your answer is "yes", then we have just the role for you.
Happy Energy Solutions Ltd.
are seeking an experienced Customer Representative to join our busy Advice Centre Team, working closely with our wider team liaising with your Compliance and Retrofit colleagues.
DUTIES / RESPONSIBILITIES- Making outbound calls to residents to organise appointments for assessments. Explaining the assessment process to the resident and answering any queries on the process.
- Booking all confirmed Assessments will the relevant Assessor via the booking system.
- Updating the record in the CRM with details of the confirmed appointment.
- Inputting all interaction with residents onto the CRM, and seeing queries through to completion, ensuring 360 degree communication.
- Escalate all unresolved issues/complaints to your line manager whilst keeping the resident updated throughout the process.
- To ensure all Company policies and procedures are followed and are adhered to and documented.
- To be the main point of tenant contact, liaising with operational colleagues ensuring that tenants are kept fully informed of progress at all times.
- Being an adaptable member of the Advice Centre Team, supporting in areas across the department during peak periods
SKILLS / REQUIREMENTS / QUALIFICATIONS
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- English Language — Excellent knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Computers and Electronics — Knowledge of Windows Microsoft Office Software including Word, Excel and Outlook, ability to learn new, cloud based software
Benefits:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Perranporth: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Work Location:
In person
Application deadline: 24/06/2023
Reference ID:
CSR/LJ/0623
More jobs from Happy Energy Solutions Ltd.
-
Retrofit Assessor
Nottingham, United Kingdom - 2 weeks ago
-
Purchase Order Clerk
Remote, United Kingdom - 2 weeks ago
-
Administrative Assistant
Perranporth, United Kingdom - 3 weeks ago