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Quality & Performance Officer - Cardiff, United Kingdom - Cardiff Council

Cardiff Council

Verified Company

Cardiff, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Service

The Into Work Advice Service provides support to people who are actively seeking employment or looking to upskill; the team is able to offer support and intensive mentoring through externally funded projects and volunteering opportunities.

The Into Work Advice Service manages a number of externally funded employability projects, which is supported by the work of the Quality Team through audits, monitoring and evaluation of each of the programmes.

About the job

The role will assist the Into Work Quality Team to develop and manage a robust reporting function, ensuring performance data is submitted to funding providers timely and accurately each month as well as internal core data and Key Performance Indicators.

The post will be responsible for appropriate audit work and quality checking on all externally funded employment projects is carried out, namely checking the quality of participant portfolios and ensuring eligibility evidence has been satisfied.

The role will provide written feedback for Senior Managers on audit findings and will develop staff training sessions where necessary to improve quality of work and to inform staff of changes in funding policies.

What We Are Looking For From You
To assist the Into Work Coordinator (Quality) to manage an audit schedule of externally funded Into Work projects.

Undertake the auditing and quality checking of participant portfolios, recording findings and delivering to staff and managers, providing a recommended course of action.

Effectively maintain and monitor management information and data, ensuring key information is accurate, and acting appropriately to mitigate errors.

Undertake a range of complex administrative tasks to meet service area and customer need.

Provide administrative support alongside central team, including general office duties and providing cover in outreach locations when needed.

Act as a first point of contact handling enquiries and calls regarding audit and monitoring issues.

Support training and development of staff within the service where necessary, by evaluating common errors and developing training sessions for staff when required.

Additional information
This post is temporary until 31/03/2024.

The post will be required to work from a number of different locations, including Central Library Hub and other community Hub buildings.

This vacancy is suitable for post share.

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Application Guidance:

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Behavioural Competency Framework
**Additional Information:
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Employee Charter: