Senior Service Advisor - Kendal, United Kingdom - Cox Motor Group

Cox Motor Group

Verified Company

Kendal, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Service Advisor - OTE £28,000 per annum

Working hours: 42.5hours per week Monday - Friday, alternative Saturday + bonus + overtime
Fantastic opportunity to get on-board with our Kendal SEAT dealership.

We are looking for a Senior Service Advisor with the drive and enthusiasm to push the business forward who shares our passion for our brands.

Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the Group.

Main Purpose of Job

To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.
To work effectively within the dealership team to ensure industryleading standards of customer care and satisfaction at all times.

Senior Service Advisor Job role:

Supervise a small team of Service Advisors
You will be the first contact for the customer as they enter the dealership
Explain the repair process and then book the customers vehicles in
You must be able effectively sell products and services as well as making customer bookings
Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation
To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service
Raise job cards and Provide customer estimates, according to company policy on schedules and pricing.
Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.
Be able to meet all deadlines as set by Line Manager and company procedures.
Adhere to all Health & Safety, environmental and Company policies and procedures
Ensure accurate documentation for warranty work in line with requirements and dealership policy
Ensure jobs in progress are monitored, and report problems to Line Manager
Must have clean full driver's licence
Must have at least 2 years previous experience of motor trade service advisor
Must have at least 1 year previous experience of motor trade supervisor role

What you get in return

23 days holiday + bank holidays, standard entitlement increasing by 1 day every 5 years of continuous service.
Employee of the Month incentive
On going Training and Development
Work Place Pension after 3 months
Friendly atmosphere
Uniform provided
Car Benefit Scheme available after 6 months

Salary:
Up to £28,000.00 per year

Benefits:

Company pension

Schedule:

Monday to Friday
Weekend availability

Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Kendal, LA9 6DU: reliably commute or plan to relocate before starting work (required)

Experience:

- senior service advisor: 1 year (required)
- service advisor: 2 years (required)

Licence/Certification:
- full clean UK driving licence (preferred)

Work Location:
One location