Information Assistant - London, United Kingdom - City, University of London

City, University of London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SCHOOL / SERVICE

Professional Services

DEPARTMENT

Library Services

LOCATION

University Building

CONTRACT TYPE

Permanent

JOB CATEGORY

SALC / Clerical / Technical / Support

HOURS

Full-time

SALARY MIN

£28,759

SALARY MAX

£32,332

PUBLICATION DATE

27-Nov-2023

CLOSING DATE

10-Dec-2023

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% postgraduate level) from more than 150 countries and staff from over 75 countries.

In the last decade, City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research.

During this period, City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realizing its vision of being a leading global university.

Background:

Library Services aims to support learning, teaching and research activities of the University through the provision of high quality, responsive services.

The Library Service has attained Customer Service Excellence accreditation.

The purpose of the Information Assistant is to participate in the routine work of Content and Discovery Services which consists of six sub-teams that are focused on the management of content and resources.

Responsibilities:

The Information Assistant will work on ILL requests, order records and digitisations. The postholder will also perform shelf retrieval, updating of loose-leaf works and processing of new stock. Regular Help Desk, remote enquiry monitoring and roving duties are an essential component the role.

Person Specification:

The postholder will be comfortable using a range of technologies including library management systems and office software.

An excellent communicator, you will be able to work equally as well on your own or as an effective member of a team.

You should be adept at planning your daily workload and organising tasks so that deadlines are met.

Strong customer service skills are essential to delivering an excellent student experience when responding to enquiries.

Additional Information:

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Interviews are scheduled for week commencing 8th January.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

The University of business, practice and the professions