Full Time French Speaking Customer Service Associate - Birmingham, United Kingdom - Humanity

Humanity
Humanity
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Full time
Description
Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem.

Therefore, we have dedicated this job posting to individuals coming from the following communities:
Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated.

If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.


Company Name:
FIS Global


Job Description:


Position Type:

Full time


Type Of Hire:

Experienced (relevant combo of work and education)


Education Desired:

General Equivalency Diploma


Travel Percentage:

0%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.


About the team


Based at our Birmingham or Cumbernauld locations, our French Speaking Customer Service Advisors play a vital role in supporting our customers to use our services.

Our customers expect world class service and you'll be part of a team who are continuously striving to achieve this.

You will primarily be responsible for answering authorisation calls and solving any issues customers may face during their time with us.

Working as part of a team on a flexible rotational basis between the hours of 5.00am

  • 9.00pm Monday Saturday and 7:00am
  • 9:00pm on Sundays over 5 days for a total of 35 hrs a week. Commitment to the team, our customers and the business are all key priorities. In return FIS offer a full training package and a great working environment in which to support the build and development of your career.

What you will be doing
Provide customer support to our French Language Merchant Clients via telephone answering cheque authorization calls.

  • Answer all authorization calls promptly, efficiently and professionally
  • Update customer information and ensure accurate entry of contact information.
  • Follow appropriate and correct scripts and procedures for all calls
  • Identify systems problems and escalate in a timely manner
  • Promote an excellent image of the company
  • Provide administrative support to the Team Leader

What you bring:


  • You will be customer focused with flexibility around working hours
  • Have a passion for helping others and an ability to communicate with people on different levels.
  • The ability to work effectively under pressure
  • A responsible attitude
  • Possess excellent interpersonal skills
  • The ability to work both as a member of a team and on own initiative
  • Experience of working with customers, either face to face or over the phone.
  • Fluent French is essential, you will also have a good understanding English both written and verbal.

Added bonus if you have:


  • Previous experience in working in a Contact Centre
  • Microsoft office knowledge

What we offer you

  • A broad range of professional education and personal development possibilities
  • FIS is your final career step
-
A modern, international work environment and a dedicated and motivated team

  • A competitive salary and benefits
  • A work environment built on collaboration, flexibility and respect

Privacy Statement


FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.


Sourcing Model


Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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