UX / Market Researcher - London, United Kingdom - Moonpig

Moonpig

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Our Ways of Working:
_

We believe that we do our best work when we are together, but also appreciate that everyone works in different ways. That's why we operate with three working models which look to define where and how our people work
Remote, Hybrid, Site/Office based._

Although we believe the majority of our people will choose our hybrid working model (at least 2 days in the office each week), for some of our teams that don't require as much in-person connection and collaboration, we offer fully remote working (with paid travel to the Moonpig office up to 6 times per year).

Remote roles are specified directly on our job adverts

Work with us

At Moonpig Group our mission is to help people connect and create moments that matter. We are an international group, comprising the Moonpig, Buyagift and Red Letter Days brands in the UK and the Greetz brand in the Netherlands.

We were founded with a goal to disrupt the traditional greetings industry.

Two decades on, we're an established leader within the online cards and gifting market, offering a wide range of products to customers across the world.

Moonpig is an iconic brand and innovator, with clear values (read more about our values here). These values set our teams and our business up for success in an environment that's fun, supportive and challenging.

They're the glue that binds us together and we think of them as a platform to help us deliver our best work.

You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you

The Opportunity

We have an exciting opportunity for a UX / Market Researcher to join our Research team. A team that is pivotal in identifying opportunities for growth and value to the Moonpig Group, and ensuring our products meet the needs of our customers.

You will specialise on briefs from the

Marketing,

Commercial and

Product teams. Your stakeholders could be Head of Cards, Head of Gifts, Head of Brand or Head of Marketing. But at the very core of Moonpig is the digital experience and so UX and Product, will play a big part in this role.

This is a hybrid role based either in our London Head Office or Manchester Hub 1-2 days a week (or more if you'd rather).

Your Responsibilities:

Support the Research Manager build a strong research position across the business, to inform wider organisational strategy
Engage and collaborate with stakeholders across multiple departments (such as marketing, product and operations) to drive action from your learnings
Lead on briefs, turning business and user problems into research plans, and undertake the research; from fieldwork through to analysis and delivery of insights & action plans
Turn research findings into stories and actions that lead to valuable product and service development, by incorporating trends, data and customer feedback into your research
Manage and prioritise your research projects in line with companywide roadmaps, and strategy
Coach and upskill the Research and UX Design team passing on your expertise in research best practices and methodologies, to facilitate research across the business
Act as an advocate of the customer, and serve as an influencer in the business.
Identify unmet needs, and present opportunities to the business stand up and shout about customer needs with evidence to back you up

You'll be a great addition to the team if you:

have experience leading research in a similar role (with some exposure to international markets)
Are strong at designing engaging, unbiased surveys and qualitative guides
Have excellent data analysis skills (excel/SQL/SPSS etc) and are very comfortable bringing large sets of data together
Have an understanding of or experience of working in an agile environment speed and quality is at the forefront of what you do
Have experience running remote, asynchronous testing on a platform such as Usertesting (if not, then diary studies, online communities etc)
Are comfortable taking the lead and love to be creative with developing new ways to deliver research in engaging ways
A genuine passion for portraying the perspective of users in order to solve their real challenges and ensure our products meet their needs
Good at building relationships, breaking barriers and bringing groups together to collaborate on ideation

- great at problem-solving in the world of research

Well versed in GDPR and market research codes of ethics

Want to hear more?

Find out more about Moonpig Group and what it has to offer here

Moonpig's Commitment to Equality, Diversity and Inclusivity

At Moonpig Group, we're committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging.

We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.