Support Officer - London, United Kingdom - Hackney Borough Council

Hackney Borough Council

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

12 Month Fixed Term / Secondment Opportunity

Part-time and Full Time
**Part
- time £29,364 -£30,852 pro rata**Do you have a passion for delivering great customer service, like to use your initiative to solve problems, and take great pride in your work? If so, we want to hear from you

At Hackney Parking Services we are committed to providing a consistently high standard of service experience for our customers, and to achieve this, have implemented a new team structure that places the customer at the forefront of all that we do.

Parking Services have been integral to Rebuilding a Greener Hackney with the successful ongoing implementation of traffic schemes such as school streets, low traffic neighbourhoods and bus gates across the borough to reduce car journeys; improving safety and reducing air pollution.

We work in close collaboration with other Public Realm Services to deliver initiatives such as Car Clubs, cycle hangars and rolling out future Electric Vehicle Charging Points.

Your role will be to help customers with their parking product orders, ensuring that all orders are processed within our target times and meet our customers' expectations.

You will also help customers who wish to use our expanding cycle hangar service, from allocating hangar spaces, to distributing hangar keys and returning deposits.

You will play a key role in ensuring all incoming and outgoing post is processed swiftly to ensure all customer correspondence is handled within our service standards by the wider team.

You'll need to be a real people person, with excellent written and verbal communication skills, working to high levels of accuracy as you provide each customer with a seamless and positive experience.

You will also be confident in using IT, and be capable of helping customers to self-serve online.

Previous experience of working in this area or in local government is not essential, but experience of working in a customer facing role is.

The team prides itself on continually improving processes and procedures to maximise customer satisfaction and efficiency.

As part of this team you will be required to collaborate with different service areas to ensure the customer journey is the best it can possibly be for every one of our customers.

You will have the ability to utilise and build on previous experience of handling customer enquiries and resolving complaints at the first point of contact.

You will have the ability to communicate clearly, concisely, accurately and in ways that promote understanding;ability to absorb, understand and quickly assimilate moderately complex information.

You will have a good level of literacy and numeracy skills to undertake calculations and produce letters and other documentation.

Experience of handling customer enquiries and resolving complaints at the first point of contact
Excellent written and verbal communication skills
Proficient computer skills are essential
Basic numeracy (e.g. GCSE Maths equivalent Grade C or above)
Able to take responsibility for your own contribution and that of the team
Innovative mindset with a proactive approach to problem solving and making processes more efficient.
Strong organisational and time management skills

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services.

Hackney is one of London's most vibrant and diverse boroughs.

It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

Interview date:
TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved.

In order to achieve this, we look for people who are:
Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Salary - Grade