Welsh Speaking Retail Team Leader - Rhyl, United Kingdom - Yolk Recruitment

Yolk Recruitment
Yolk Recruitment
Verified Company
Rhyl, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

Welsh Speaking Retail Team Leader - Rhyl -Permanent

The Opportunity


Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a large public sector organisation to recruit a Team Leader to join their team.

They are an extraordinary organisation with a diverse workforce and inclusive culture.
You'll be joining a company full of passionate individuals, who take pride in their work and the business. In return, our dedicated teams are supported, encouraged, nurtured, developed, and rewarded.

You'll be joining a hardworking, supportive, and inclusive team and company who put the customer at the heart of everything they do and take pride in their work and their brand.


What the Team Leader will will be doing
The ideal Team Leader will will be responsible for

  • Coach and develop advisors within the contact centre through various mechanisms, including call listening, quality feedback and process guidance to ensure that individual, team, and department targets are achieved
  • Effectively manage the performance of the team, through the setting and continuous reviewing of SMART objectives and performance indicators and adhering to process and policies ensuring the team's effectiveness is maximised.
  • Optimise working practices within the team through continuous improvement, innovation, and best practice, ensuring effective implementation into operational processes to increase customer satisfaction & cash collection
  • Establish and maintain effective working relationships within the team and other parts of the business, to ensure objectives are supported and delivered
  • Promote and maintain awareness around Health and Safety, proactively identifying and implementing initiatives that create a strong health and safety culture

What the successful Team Leader will bring to the team
This role is suitable for someone who has

  • This role will acquire the ability to hold a full conversation in Welsh when required
  • Previous relevant experience of managing people and HR practices
  • Experience of coaching and mentoring staff to maximise their performance and engagement
  • Experience of managing health and safety
  • Experience in delivering successful change within a team

What you will get in return

  • A minimum salary of £33,41
  • Hybrid working between office and home after a 6 month probationary period
  • 33 days holiday a year including bank holidays
  • Many more company benefits

Think this one's for you
Please express your interest, this is a great opportunity to work for a leading Welsh company and to enable your team leadership and customer service skills to shine
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