Customer Service Agent - Preston, United Kingdom - Montgomery Transport Group

Montgomery Transport Group
Montgomery Transport Group
Verified Company
Preston, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Agent - Preston - £25,000
Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logístical services.

The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the United Kingdom and Ireland.

We are looking for a passionate Customer Service Agent who will join our friendly team in Preston.


Description:


Your Responsibilities of a Customer Service Agent:

  • Respond promptly to Customers enquiries
  • Customer Booking and Processing
  • Problem Resolution
  • Traffic Updates & Tracking
  • Managing Customers Accounts / Key Accounts
  • Liaison with Traffic & Sales teams
  • Ensuring that Customers expectations and continuously met and exceeded

The ideal Customer Service Agent:


  • Experience within a Customer Serving Environment is essential
  • Experience within a Transport Sector is advantageous but not essential
  • Must enjoy working in a fast paced, busy environment
  • Must be able to cope well under pressure
  • Must have a pleasant, professional, assertive, can do attitude, placing customers as top priority
  • Must enjoy working as part of a team
  • Educated to GCSE (including English) or equivalent is essential
  • Excellent computer skills are essential including a solid knowledge of MS Excel & Outlook

Hours:


  • 8:30am to 5:30am
  • Monday to Friday
  • Occasional Saturday cover

Salary:
£25,000.00 per year


Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

Reference ID: 639
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