Complaints Officer - Southwark, United Kingdom - Daniel Owen- UK

Daniel Owen- UK

Verified Company

Southwark, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Off - SE_ Posted: 16/02/202- Up to £22 per hour

Southwark, London
TEMPORARY

Complaints Officer

South East London

£22p/h

Complaints Handling

Complaints Officer - Must have prior experience
South East London - Office Based

Monday - Friday (8:00am - 16:00pm or 9:00am - 17:00pm)

Looking for someone to start immediately

The Role:

The responsibility for investigating and responding to, complaints that have been allocated to you
Excellent organisational / case management skills, with experience of prioritising your own workload, ensuring that complaints, dissatisfaction, MP, Councillor or Executive enquires are responded to within required timescales.
To ensure all complaints and enquiries are dealt with in a professional manner.
Good interpersonal skills and the ability to remain calm and resilient in any difficult situation.
Proactively liaise with the complainant to keep them informed about progress and manage their expectations regarding a realistic outcome.
Having a structured, objective and transparent approach to how you make decisions, being able to assess situations and understand risk

Key skills:

Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.
Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.
Take responsibility for your own learning and development
Excellent PC skills including Microsoft Word and Excel and calendar systems
Excellent verbal and writing skills