Hgv Service Advisor - Grays, United Kingdom - Accord Resourcing
Description
Our client is a well-known and reputable HGV dealership with several depots across Essex and East Anglia.Currently they are looking for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their dealership.
Bonus and Overtime also availableSHIFT AVAILABLE
Monday to Friday / 8.00am - 5.00pm
Company Benefits
- 30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
- Autoenrolment Pension Scheme with employer contribution
- Career progression opportunities
- Death in service benefit
- Quarterly Awards (Leading Stars)
- Long Service Awards
- Refer a friend introduction fee
- Internal engagement initiatives
- Employee Assistance programme
- Salary Finance (Low interest loans & financial advice including savings)
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more
What you will do
- Advising on technical queries or issues
- Booking vehicles into the department for work to be carried out
- Informing customers of the progress of their vehicle
- Cross selling products and services where applicable
- Finalising the invoice on completion of required work
- Promptly greet customers in the service department.
- Perform a walkaround of customer vehicle to document existing damage, tire condition, and note any opportunities to provide services.
- Listen to customer's complaints and description of symptoms; clarify description of problems; check vehicle maintenance records.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Generate service order estimates and quotes for customers.
- Understand the technician's diagnosis and service recommendations.
- Explain cost, service process and time requirements to customers in detail
For this role it is essential you have experience of working within a customer focused role within the Motor industry.
Who You Are?
- Be a driven individual
- Have the ability to demonstrate a keen determination and desire to succeed within a fast moving and target driven sales environment
- Have an interest and passion for commercial vehicles
- Driven by exceeding targets
- Have the ability to lead and motivate the team
- Have a knowledge of the motor trade and a genuine interest in the brand
- Demonstrate the ability to build lasting relationships with customers and prospective customers and trade partners
- You will be a role model for customer service excellence, leading by example and having the ability to bring out the best in your team
- Will possess an energy and genuine regard for the importance of the customer to the sustainability of the business and the Brand
This is an excellent opportunity for an experienced Service Advisor / HGV Service Advisor / Automotive Service to join this successful company and grow within.
Job Types:
Full-time, Permanent
Salary:
£28,000.00-£34,000.00 per year
Benefits:
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Experience:
- service advisor: 1 year (preferred)
Work Location:
One location
Reference ID:
M 002
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