Training Coordinator - Glasgow, United Kingdom - The Spark

Description

Post:
Training Co-Ordinator


Grade:
£25,000 - £28,000


Hours:
hours per week/permanent


Reporting to:
Head of Training


Purpose of the Job

The postholder will provide administrative support to the Training Team in ensuring the smooth running of all training courses and trainee placement requirements.

With exceptional telephone and online customer service skills, you will deal with enquiries from potential trainees regarding The Spark's courses.

This role requires excellent communication, organisational and administrative skills to co-ordinate all areas to ensure the professional delivery of The Spark's training courses including Trainer availability, the production of training resources, organising training rooms and coursework.

The post holder will be responsible for keeping track of counselling trainee's placement requirements and ensure all trainees are aware of their responsibilities in line with their current training programme and must track trainee progress while maintaining accurate records at all times.

Duties and Key Responsibilities

• To take administrative responsibility for students onboarding process for all Spark Training & CPD Courses
• Continuous maintenance Coordination for all Spark Training courses
• To take administrative responsibility for students off boarding process for all Spark Training & CPD Courses
• To ensure SQA data management
• To continually maintain SAAS administration
• Deliver accurate verbal, written communication in a timely & professional manner.
• Maintain accurate electronic systems using a wide range of software packages.
• Liase with appropriate course leader, finance, and marketing departments to ensure that coordination of courses is consistent
• To maintain records as directed by Head of Training and Quality, Performance and SQA Coordinator.
• Maintain a flexibility of job function in response to the evolving demands of the organisation and undertake other duties as may be required.
• Be willing to work flexibly to support the Training Team when required
• The post will include some weekend working to support training delivery

Person Specification

Essential

Desirable
Education & Training

• Educated to Higher level (or extensive equivalent experience)
• COSCA Counselling Skills Certificate
• Diploma in Counselling

Experience

• Experience of coordinating placement/work experience services and offering advice & support to students
• Experience in a customer care role
• Experience of working in a telephonebased service
• Extensive experience in an administrative role
• Experience of careers related/placement work in a counselling environment

Knowledge

• Demonstrable knowledge of SQA national standards in Further Education
• Knowledge of data protection and confidentiality principles
• Knowledge and understanding of The Spark core services and training courses
• Knowledge and understanding of 3rdsector
• Working knowledge of COSCA requirements for trainees undertaking clinical placement and diploma level study

Skills & Abilities

• Fully conversant with IT packages including Access, Excel, Word and bespoke packages
• Excellent listening skills with clear verbal and written communication
• Effective decision making and negotiating skills

Personal Qualities

• Expresses warmth, empathy and understanding to a broad range of clients experiencing difficult, distressing circumstances
• Nonjudgemental and adheres to principles of confidentiality and data protection
• Flexible, adaptable and responds positively to change
• Selfmotivated, takes personal accountability and demonstrates initiative.

Salary:
£25,000.00-£28,000.00 per year


Benefits:

• Bereavement leave
• Company events
• Company pension
• Financial planning services
• Free flu jabs
• Health & wellbeing programme
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:
Hybrid remote in Glasgow