Clinic Administrator - London, United Kingdom - MyAccess Clinics

Description

About MyAccess Clinics

MyAccess Clinics is a UK-based private medical clinic offering specialist assessment and treatment with medical cannabis for people living with a range of pain and mental health conditions.

The Opportunity

Due to the expansion into Germany, MyAccess Clinics is looking for a multilingual Patient Coordinator to join our dynamic team, based in Paddington Central London.

Reporting to the Business Manager the role will act as the first point of contact for all patient and clinician queries for our German & UK clinics.

In addition to providing generalist administration support, you will

• Act as the first point of contact for all clinician and patient queries for MyAccess Clinics in Germany.
• Schedule, manage and maintain all new patient bookings, ensuring all documentation is accurate, available and the payment is processed prior to the consultation.
• Ensure all data is collected and processed in accordance with German GDPR requirements.
• Comply with MyAccess Clinic procedures, policies and regulations.
• Ensure all follow up booking are made in a timely and efficient manner.
• Translate written documentation from German to English and English to German, which may include medical conditions.
• Support the publishing of marketing posts on social media platforms.
• Any ad hoc duties, as required.
• The ability to travel, as and when required.

About You
We are looking for a special person - a MyAccess Clinics kind of person. Someone energetic, resilient a team player and passionate about what you do.

The successful person to join our team will:

• Be fluent in written and spoken German, with an understanding of Germany's social and healthcare systems.
• Have demonstrated experience working in a customer facing role, within a small dynamic and growing team would be advantageous.
• Have strong interpersonal communication skills, with the ability to communicate with patients and clinicians.
• Be conscientious with a problemsolving attitude, attention to detail and willingness to learn.
• Have the ability to work independently within a team environment.
• Have demonstrated experience with Microsoft Office Suite, including outlook.
• Demonstrated experience in an administrative role would be highly advantageous, though not required as training will be provided.

Why MyAccess Clinics?
At MyAccess Clinics, we offer staff excellent benefits, including:

• Competitive salary commensurate with experience.
• 22 days annual leave plus Bank Holidays
• Central London location, within walking distance from Paddington Station and Elizabeth Line.
• Yearround team events.
• Casual business dress, every day.
• Birthday leave.

Salary:
£25,000.00-£30,000.00 per year


Benefits:

• Casual dress
• Company events

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, W2 6LG: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Administrative role: 1 year (preferred)

Language:

• Fluent German and English (required)

Work Location:
One location

Application deadline: 09/01/2023

Expected start date: 23/01/2023