Team Manager - Stockport, United Kingdom - Vitality

Vitality

Verified Company

Stockport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vitality, Team Manager, Stockport, £Competitive + Bonus + Benefits

Hybrid role - 2 days a week in the office, 3 days a week at home.

Shift Pattern Monday - Friday 8am - 7pm 1 in 4 Saturdays 9am - 1pm

We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.

That applies as much to our people as it does to our members.

So, as well as a highly competitive pay package, you'll enjoy:

Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flightsporting events, health checks, and access to our full range of partners and rewards.

About the Team Manager role:

Responsible for the delivery and improvement of the Vitality customer experience through management and coaching of a team to provide excellent service which exceeds customer's expectations.

Will directly manage a team of 1015 with varying levels of expertise
Responsible for the standard of customer service provided by own team
Responsible for recruitment, reward, training and development of own team
Responsible for establishing and maintaining a performance management framework for the team

Your responsibilities as our Team Manager will include:

Motivate the team to maintain high morale.
Manage resources and prioritise workloads within the Department to ensure achievement of service standards
Coach and support team members through regular 1:1 and biannual reviews to identify and address development needs and construct development plans which will build a high quality team
Monitor team performance and output through use and analysis of performance and quality data, in order to set or adjust targets and measure success against them, and raise the standards in the team
Ensure quality staff are recruited into the department by effective interviewing and other recruitment tools in conjunction with HR
Liaise with Learning and Development to ensure content of training materials and programmes is of maximum value to staff
Represent the team and department on Projects and other ad hoc assignments to ensure CSD needs are represented
Provide accurate management information reports on a regular basis and within deadlines to assist management and other departments in meeting their objectives
Research and answer complex complaints referred from our Healthcare Associates, identifying the causes and taking appropriate action to deliver outstanding customer service and aid customer retention
Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood
Take full responsibility for regularly updating own knowledge and monitoring teams knowledge of FCA regulations, company products, processes and procedures in order to provide the best, accurate customer information at all times
Work with other managers and stakeholders to ensure Healthcare Associates Receive coaching, development and technical support they need

What we're looking for in our Team Manager:

Proven experience within a customer service environment at a supervisory level
Excellent planning and organisational skills
Excellent communication, coaching and feedback skills

Closing date:
6th April 2023

If you feel you have the skills and experience to become our
Team Manager, then please click
'apply'today - we'd love to hear from you