Customer Service Centre Agent - Swansea, United Kingdom - Driver and Vehicle Standards Agency
Description
Details:
Reference number:
Salary:
- £23,847
Job grade:
- Administrative Officer
Contract type: - Permanent
Business area: - DVSA
- Corporate Affairs
Type of role: - Administration / Corporate Support
- Contact Centre
- Operational Delivery
Working pattern: - Flexible working, Fulltime, Job share, Parttime
Number of jobs available: - 4Contents
About the job
Benefits:
Things you need to know
Location
- SwanseaAbout the job
Job summary:
Are you someone who prides themselves on being able to deliver first class customer service?
Do you have excellent interpersonal skills?
Would you like the opportunity to be part of a department that advocates development?
If this sounds like you, then please apply We can't wait to hear from you
Working within our Customer Service Centre provides opportunities to grow and develop, our managers motivate their teams to succeed by creating a positive working environment and we enable our staff to feel a sense of ownership.
We promote internal progression and work closely with local colleges to offer a range of qualifications such as National Vocational Qualification (NVQ) and Institute of Leadership & Management (ILM) courses.
Job description:
- You will be providing quality support, advice and guidance to both internal and external customers, contributing to improvement in road safety, environmental standards and the reduction of vehicle crime.
- You will provide cover on a rota basis, which is currently between 07:30 am to 18:00 pm Monday to Friday, to support your colleagues and deliver a high level of service to our customers.
- Adhering to current legislation and processes to provide first point of contact customer resolution.
- Assisting with general administration duties.
Person specification:
- We are looking for someone with superb written and verbal communication skills and is passionate about providing an excellent service to our internal and external customers.
- You take pride in completing your work to the highest standard, managing a sometimes demanding workload where you need to prioritise tasks to make sure you meet targets.
- You enjoy collaborating with your team, taking responsibility for your own performance and objectives, while supporting others to do the same.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Additional Information
This role is based in Swansea, your presence at this location will form part of the working arrangements agreed with you.
expectation is that you will spend a minimum
60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
Due to the evolving nature of the business, vacancies can become available at any time.
Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We're working hard to:
- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy
We're committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.
- To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work _visit our Careers website_._
Behaviours:
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing
Benefits:
- An environment with flexible working options where we encourage a great worklife balance
- Exceptional pension with an employer contribution of an average of 27%
- Generous Annual Leave 25 days holiday, increasing by 1 each year of service, up to 30
- 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday
- Latest IT and Tech devices
- A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
- Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
- Wide range of discounts sch
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