Customer Service Administrator - Camberley, United Kingdom - KOOSA Kids Ltd

KOOSA Kids Ltd

Verified Company

Camberley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

The role
The Customer Service Administator forms an integral part of KOOSA Kids friendly Customer Service Team.

Your role will be to provide first class customer service to the parents using our childcare services and administrative support across KOOSA Kids departments.

Responsibilities

Be the first point of call for telephone and online bookings and queries
Manage club absences on our internal bookings system, escalating any issues to the Customer Service Manager
Maintaining stock levels and placing orders for office supplies as required
Managing incoming & outgoing post and recording data on special deliveries
General administration support for all KOOSA Kids departments (Customer Service / HR / Recruitment / Operations / Finance / Marketing)
General office support including providing relevant reports, photocopying, shredding and filing

Skills & Experience

Ideally you have a minimum of 12 months general office administration experience
Previous experience of telephone based customer service an advantage but not essential (full training will be provided)
Demonstrate excellent written & verbal communication skills
Good attention to detail
Good working knowledge, or a strong interest to learn, Microsoft Office programmes, specifically Word & Excel
Be an enthusiastic team player
Have excellent time management & organisational skills
Have a positive, cando attitude & flexible approach to tasks
Be reliable, friendly and professional at all times
Be a people person with fantastic communication skills who takes pride in delivering outstanding customer service
Have the ability to be cleared for an enhanced DBS check

Hours
Monday to Friday, 9:30am to 6pm

Company benefits
Company pension, discounted childcare, holiday pay, social activities, professional development, career progression & recognisable qualifications nationwide.