Shift Supervisor - Truro, United Kingdom - Cobra Coffee
Description
You'll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner.We're a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.
What to expectYou'll need previous coaching or supervisory experience in a customer facing role.
You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift.
You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.
The best part about this role is that no two days are ever the same.Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including preempting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products
What we offer
- 28 days holiday a year (including Bank Holidays)
- Free drinks and discounted food when you're on shift, including £1 food items
- A free bag of coffee each month and a 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work
- Third party discounts including 10% in Southern Coop food stores
- Life insurance
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- Career progression because here we actively promote internally
What is our process?
Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding
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Advertised Salary:£12.54
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Location:Truro High St
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PostcodeTR1 2SD
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Vacancy Type:Shift Supervisor
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Job ID20620
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Contract Type:Permanent
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Full/Part Time:Full Time
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Total Contracted Hours:32
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