Head of Professional Services - London, United Kingdom - Soldo

Soldo

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Soldo is here to change the way businesses spend - giving customers their time back. Our platform streamlines everything, from payments to reconciliation and our smart company cards and apps make spending simple.

We're one of Europe's fastest growing b2b fintech companies, having secured $180 million in Series C funding, and operating in the UK, Italy, France and Benelux.

Currently, we're 300 employees strong, from 33 nationalities, and have a brand-new suite of products to help our customers in new ways.

We're a place where anyone can thrive.

We're all about doing the right things for the right reasons:
high standards, ambition, drive and focus.

**What's in it for you?

Competitive salary
Private healthcare for you and your family
Pension scheme
Flexible working options including working from home or one of our offices
60 days' work anywhere, even outside the UK if you want
27 days off a year, plus public holidays, 2 volunteering days and an extra day off on your birthday
Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
Employee Assistance Programme and wellbeing portal

**Job purpose

As Soldo serves more customers in the mid-market and enterprise segments, our Services team has become critical to our success.

As the leader of Professional Services, you will be responsible for evolving our fledgling team and growing it into a best-in-class organization, by:

Defining the overall strategy of the services organization in line with company objectives
Defining the package and pricing of services offered
Defining the GTM and interactions with marketing and sales
Defining the customer engagement model and project delivery lifecycle
Growing and scaling the services team

**We're looking for someone who must have: - The experience of building a world-class team from the ground up and scale them to success

The ability to effectively manage the P&L of the Services team and deliver the expected target goals
The skills to own customer engagement to ensure successful project delivery, including, managing the customer relationship, providing project oversight and guiding the customer on their journey

**Is this you?

**Key Attributes: - Are you a strategic thinker and can you package services like products?

Can you motivate, develop and lead distributed teams of 20+?
Do you have extensive experience maintaining productive relationships and alignment with other internal teams and stakeholders, especially sales and engineering?
Are you excellent in working with and influencing customers and partners?
Do you have at least 15 years of career experience in the software industry in professional services leadership roles?
Are you familiar with APIs, databases and system integrations?
Are you analytical and data centric? Do you know what metrics to track and how to move them?
Do you have knowledge of payment or financial systems?