Customer Service Representative - Manchester, United Kingdom - Rz Base Limited

Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.

- ,and other computer skills

• Experience working with customer support.

Salary:
£10.80-£10.85 per hour


Benefits:

• Casual dress
• Company events
• Flexitime
• Onsite parking

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus
• Yearly bonus

Work Location:
In person

Application deadline: 19/05/2023


Reference ID:
customer service representative