Customer Service Specialist - Runcorn, United Kingdom - Zoll GmbH

Zoll GmbH

Verified Company

Runcorn, United Kingdom

15 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing.

You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate).

Receiving customer orders and to get them entered into the Oracle system.

Also, you will handle all customer related requests (like shipment requests, complaints, etc).We provide innovative technologies that make a meaningful difference in people's lives.

Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.

Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Office based role in Runcorn

Description summary:

As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing.

Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc)

Tasks

Essential Functions

Nurture and develop centre of customer service excellence
Assist customer service sites and offices and liaise with all business functions
Ensuring that customer requirements and needs are met within company response times
Daytoday operation of Customer Experience Department for ZOLL Resuscitation products
Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
Processing fault finding and the creation of Service Reports
Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
Properly handle and report customer complaints by following escalating procedures.
Completing departmental administration and order management as required
Assisting Customers with general product portfolio queries
Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing

Requirements:

Required/Preferred Education and Experience

Experience in working in a customer service environment
Languages fluency in written and spoken English essential
Excellent communicator, able to operate at all levels within both own and customer's organisation
Minimum experience with ISO 9001 or 13485 medical device quality system preferred