Resident Liaison Officer - London, United Kingdom - PiLON

PiLON

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to sustained business growth and several long-term contract wins,
we are expanding the team and are
looking for experienced Resident Liaison Officers to join us in London and surroundings.

North London: Kettering Road, Enfield, EN3 6XA
West London: Hammersmith
South London: Ground Floor Benson Court, Harrington Road, SW8 2EX
Greater London: Site office based in South London and role needs to cover areas as far as Guildford

Salary range:
£28,000 - £30,000 gross per annum including car allowance, fuel card is provided on top

Contract type:
Employment, permanent, full-time role

We are looking for an
enthusiastic, pro-active and experienced Resident Liaison Officer with great communication and customer service skills.

In your role, you will work towards minimising disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.

Taking the lead in resident liaison work, you will be the main point of contact between the Projects Team and residents.

You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally.

Main Objectives of the role:

To ensure that the residents experience high levels of service from Pilon, to generate customer satisfaction, loyalty to the brand and recommendations
Work collaboratively as part of the site team to deliver the required services in line with the contract requirements following company policy and procedures

Do you have what it takes?

Full, clean UK driving license and access to own vehicle preferable
Customer focused mindset
Generally IT minded, comfortable with the full Microsoft package
Problemsolving skills, to allow you to deal with complaints and challenges in a calm and professional manner
Excellent communication skills
Timekeeping and reliability
Prioritisation skills and flexibility are required in order to meet commitments and deadlines
Organised and excellent administration skills

Desirable qualifications but not essential

Site Supervision Safety Training Scheme [SSSTS]
Asbestos Awareness Training
First Aid qualification
Health & Safety Awareness

Perks on offer

23 days of holiday per year, excluding Bank Holidays
Up to £2,000 reward for successful recommendations as part of our referral scheme
Significant savings on daily shopping through our benefits portal
A range of travel and transport benefits such as fuel card
A supportive culture and a great team with exceptional talent and experience
Trained Mental Health First Aiders support
Annual training budget so you can focus on your personal and professional development and much more

About us:

PiLON is an award-winning, multi-trade contractor, providing planned maintenance and refurbishment of buildings for the social housing sector. We collaborate with our clients to transform people's homes and deliver high-quality living, working and learning environments.

We genuinely believe that it is the people in our business who make it all happen which is why we are committed to developing colleagues and enhancing their experience so they can thrive, collaborate, feel valued and show agility in delivering our commercial plan.

Everyone should feel comfortable bringing their whole selves to work because we value all backgrounds, experiences and cultures.

Our differences make us stronger so join us today if you want to make an impact and help transform people's lives.