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- Be accountable for the entire customer success cycle.
- Understand and prioritize customer needs to deliver value.
- Manage all commercial aspects, including renewals, upsells, and cross-sells.
- Ensure that customers receive tangible returns on investment (ROI) and highlight key successes that align with their priorities.
- Serve as the primary point of contact and liaison between clients and other teams, including support, sales, and product teams.
- Collaborate effectively with development teams to provide timely product feedback and act as a customer advocate to resolve any issues.
- Drive product adoption and ongoing usage to secure and increase revenue.
- Implement process improvements and create scalable programs (e.g., customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
- Maintain accurate customer information in our systems to provide visibility into commercial potential and ensure business continuity.
- Develop Success Plans for customers to identify expansion opportunities.
- At least 2 years of demonstrated B2B SaaS software customer success or consulting experience.
- Excellent English language skills, both verbal and written, are mandatory. Dutch or German language proficiency is a plus.
- Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
- A passion for delivering exceptional customer experiences and balancing customer needs with business priorities.
- Previous experience working with sales, partners, and/or customers in roles such as sales engineering, project management, and customer success.
- Organizational skills, entrepreneurial spirit, excellent listening and communication abilities, and technical and domain expertise to provide consultative and credible advice.
- Effective communication skills in phone, in-person, and presentation settings.
- Experience using Planhat or similar systems.
- Background in cybersecurity.
Customer Success Manager - Greater London - Intigriti
3 weeks ago

Description
Your Mission
As a Customer Success Manager, your primary goal is to guarantee the satisfaction and success of our customers. You will be responsible for building and maintaining strong relationships with our customers, providing them with support, training, and guidance to help them achieve their objectives and maximize the use of our products and services.
The ideal candidate should have in-depth knowledge of our company's products to assist our customers in planning and understanding the best ways to utilize our products based on their business needs or goals.
We are seeking someone who can dedicate a minimum of two days per week from our London office.
Key Responsibilities
Requirements
Nice to Have
What We Offer
Competitive salary
26 days of annual leave and Bank Holidays
Private Healthcare and Health Cash Plan
Hybrid working model
Initial home office budget
2-month work abroad policy
Great training and yearly learning budget
Employer pension scheme
Enhanced maternity pay
Social activities and team outings
Referral bonus
Employee Assistance Program
Top-notch hardware and access to industry-leading tools.
Mobile subscription contribution
Join Our Team
Our team celebrates individuality and diversity, and we strive to create a supportive and inclusive environment.
We empower ethical hackers from diverse backgrounds to earn a living, and we're committed to making a positive impact through our sustainability goals.
Join us to grow professionally, personally, and creatively, and contribute to our mission of making a real difference in the world.
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