Service Manager - London, United Kingdom - Safer London

Safer London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Manager

Location:
Face-to-face delivery pan-London, agile working for all other duties
Hours: 35 hours per week, sometimes worked flexibly

Salary:
Grade D point 1 £38,280 to point 5 £46,340

Who we are
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation.

We believe that when a child or young person comes to us, they are just that - a child or a young person: we don't define them by the issue thathas brought them to us.

By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

You are someone with the expertise and knowledge to manage, often remotely, a multi-disciplinary team of practitioners who deliver a variety of services to children, young people, families and communities affected by violence or exploitation.

Portfolios varyover time so a wide understanding of best practice to ensure the delivery of high-quality services is essential.

You will have a key focus on and expertise in safeguarding, including contextual safeguarding, and an understanding of best practice when workingin wider networks to secure the best outcomes for children, young people and their families.

You will demonstrate both leadership and management skills and understand the importance of coaching, supervision and mentoring within this role.

You will have confidencein working with funders, commissioners and other stakeholders.

What the role involves:

Managing a team of multidisciplinary staff and on occasion students and volunteers in line with all internal processes and policies
Undertaking a variety of HR processes including managing sickness and absence and undertaking recruitment, onboarding and induction of new team members
Having a strong and ongoing grip on all the casework delivered by your team this will be undertaken in a variety of ways including chairing case review meetings, undertaking casefile audits and coaching teams and individuals to deliver to the highest standardat all times
Ensuring that the casework of team members is of the highest quality and in line with Safer London's Service Delivery Manual and the expectations of our funders and commissioners
Completing reports (which may be shared with statutory bodies such as the police, courts and children social care, and can be shared with the family) that accurately reflect the work undertaken professionally, and supporting team members to do so as applicable
Working with partners, communities and other key stakeholders to deliver services effectively
Monitoring the delivery of a variety of contracts, whether alone or in partnership with other members of the team
Working in a manner which honours our organisational values and is responsive to the trauma and experiences young Londoners, families and communities encounter
Acting in accordance with safeguarding legislation and guidance in addition to Safer London's practice guidelines and wider panLondon processes and protocols

Additional Information

What we offer
We continually reviews pay and currently offer the following benefits package to all employees:

Agile working
the flexibility to work in different locations including from home, our office in Southwark and/or community locations when you are not delivering face to face work in the community
Our Flexible Working Policy allows requests to work flexibly from the start of your employment
A contributory Pension Scheme
Interestfree Season Ticket Loans
Cycle to Work Scheme
Mental Health Helpline
Death in Service Benefit
Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles
Annual Leave allowance of 28 days holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a prorata entitlement

How to apply
Please note that we don't accept CVs.

Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.