Sales Support Co-ordinator Full or Part Time - Sheffield, United Kingdom - Sue Ross Recruitment

Sue Ross Recruitment

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description:

Key responsibilities

Supporting our Product Advisors, be responsible for regular customer contact from lead to Product Advisor appointment right through to delivery
Contact therapists to follow up quotes written by the sales team, inputting the results and any follow up into our CRM (Customer Relationship Management) system
Contact families who are awaiting orders to discuss delivery arrangements and set up of specialist equipment
Qualify leads from website or exhibitions; make the first contact, understand customer requirements and know when to pass to a Product Advisor for follow up
Have input on any new processes to enhance Product Advisors' efficiencies
Contact customers who place high value orders to provide nextlevel customer service and understand their delivery requirements
Gain a functional understanding of the product and service range and be passionate about selling its benefits to our customers
Liaising between Product Advisors, Customer Support team, prescribing therapists, Community Equipment Stores and service users' families to deliver exceptional customer service
Be a champion of our CRM system within the sales team
Help the Business Development function to grow product sales in new markets; for example volume sales, online sales platforms etc
Make the first point of contact to potential new customers outside our traditional customer base

About you

You will be of graduate calibre or have equivalent workplace based experience
Experience in a similar role, working within a sales team or supporting the sales process would be advantageous but not essential as full training will be given
An organised and efficient worker
Experience of using a CRM system, or a willingness to learn
Empathy to the users of specialist equipment and a passion to provide them with first class customer service
Confident and friendly telephone manner
After initial training, be confident talking about company products and what makes the company a great business to purchase from
Good questioning skills to understand what our customers are looking for, and the ability to deliver solutions to these needs
Positive attitude and a passion for your work
Excellent communicator & problem solver

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.