Taught Student Administration Team Leader - Birmingham, United Kingdom - University of Birmingham

University of Birmingham

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Position Details
Registry

Location:
University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £29,762 to £32,411 with potential progression once in post to £36,333

Grade 6

Full Time, Permanent

Closing date: 2nd July 2023

Our offer to you
People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.

We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.

With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.

We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements.

We therefore welcome discussions on all forms of flexible working.

In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.

On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Role Summary

The Taught Student Administration section within Registry is primarily responsible for the progression of our students from Registration to Graduation, and the maintenance of their associated student records.

This will include all of our compliance obligations and managing the process involved in students making this journey (e.g. Leave of Absence, programme transfers, End of Session, etc.)

The post of Taught Student Administration Team Leader is responsible for the work of the team that incorporates two Assistant Team Leaders, Taught Student Administrators, a Taught Student Administration Assistant and a Support Officer.

Members of Taught Student Administration work primarily with students from named academic Schools, initiating and/or answering queries from staff and students in those Schools about all aspects of student record data and students' progress.

The team, as part of Registry, also undertakes projects and activities such as complying with the University's reporting requirements under the UK Visas and Immigration's Points Based System and involvement with BIRMS (Banner Interface Records Management System) developments and enhancements, with a particular role in providing advice and support for School users of BIRMS.

This is a key role in the Student Administration team in Registry.

The team leader will oversee the day-to-day management of processes and workflow in the team; have particular responsibility for the electronic systems which support the work of Taught Student Administration and will ensure that work is carried out to agreed service standards.

Main Duties

To manage the work of the Taught Student Administration team
Using available tools to monitor and review service levels and quality of work in order to ensure a high standard of customer service to all stakeholders
Regular twoway communication through Team Briefing, Team Meetings, 121 meetings and through other mediums
Promoting flexibility of working methods to ensure the team can respond to workload pressures as required
Encourage and facilitate team working by coaching and empowering staff
To provide linemanagement to two Assistant Team Leaders
Through the Assistant Team Leaders and Support Officer manage the workload of the Taught Student Administrators, Taught Student Administration Assistant
Oversee, and ensure completion of, the annual cycle of work e.g. Registration, monthly data audits, End of Session (Main, Supplementary and PGT Dissertation), Degree Congregation preparation and checking
Identify and recommend to the Deputy He