Customer Service Advisor - Reading, United Kingdom - The HR Dept
Description
About Us:
Tileflair is a large independent supplier of quality tile solutions and designs.
Headquartered in the South, they specialise in serving and supplying their quality products to retail consumers, installers, housebuilders, and retailers.
Established over 50 years ago, their mission is to help customers '
Create Something Beautiful' by providing the best possible customer experience.
Position Overview:
We are looking for a confident and naturally helpful individual to join our team as Sales Advisor, who will deliver the best possible customer experience by engaging with our customers, building good rapport, and lasting relationships.
We believe in developing our team, so full training on our products, service and processes will be provided.
Key Objectives:
- Greet & approach trade & retail customers with a smile and genuine interest
- Build rapport with customers and suggest to them suitable products for their project
- Provide advice and educate both retail and trade customers with product knowledge
- Accurately input orders onto computer system & process Customer orders & stock from delivery
- Follow company Health and Safety policy
- Takes pride and contributes to tidiness and cleanliness of branch (inside and local area outside)
- Keep stock tidy and safe in store and warehouse
- Merchandising of new product into the branch
- Enthusiastic & presentable with a keenness to learn & develop
- Good communication skills
- Able to build and maintain relationships with managers, colleagues, and customers
- Takes a proactive approach to achieve personal and branch objectives
Salary:
£23K pa. + Bonus Incentives
Location:
Reading, UK
Hours:
Full time/Perm 39.5hrs (rota pattern Mon-Sat)
Holiday: 28 days, increasing each year of service to max 33 days
Other Benefits:
Pension, Health Cash Plan, Life Assurance & Staff discounts (inc. family & friends)
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