Website Customer Service Support - London, United Kingdom - Jellycat

Jellycat

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Jellycat have an exciting opportunity for
2 new
Website Customer Service Support Advisor's to join our growing eCommerce Team, reporting to the Global Head of DTC Customer Excellence We are looking for 1 full-time new starter to work
Monday to Friday and a 2nd to work
Thursday to Monday.
The role and responsibilities will be (but not limited to):

Liaising with Royal Mail where necessary
Answering phone calls from website queries
Taking orders
Taking payments
Dealing with complaints
Answering customer service tickets that come through via Zendesk

- ensuring any information in relation to orders is dealt with in a timely manner, answering any product queries and dealing with complaints.

Using the customer service helpdesk (Zendesk) and SAP to record all customer service queries and complaints.
Issuing refunds
Help with other general customer service tasks required especially during busy periods.
The position covering Thursday to Monday will also be expected to interact with customers and fans via Instagram and Tiktok.

Required knowledge, experience and skills:

Ideally previous experience in a customer facing role
Clear communication (both spoken and written)
Good working knowledge of Microsoft Office (Outlook, Word and Excel)
Excellent attention to detail and ability to work accurately
Customer service helpdesk experience is desirable but not mandatory

About you:

Passionate about helping customer service and finding solutions
A confident selfstarter, proactive, positive and supportive with an eagerness to learn
Flexible team player
Ability to pick things up quickly
A passion and appreciation for Jellycat products