Communications Officer - Newcastle upon Tyne, United Kingdom - North East Ambulance Service NHS Foundation Trust

North East Ambulance Service NHS Foundation Trust
North East Ambulance Service NHS Foundation Trust
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The Communications Officer is the primary communication link between the operational staff and the control room.

You will work in both of our control rooms on a rotational basis covering a specified geographical area.


You will work with a Dispatch Officer to provide effective and efficient deployment of emergency resources to patients within the North East region.

Assisting with the running of one of the EOC operational desks on a 24 hour shift basis.

Assisting with the co-ordination and providing an efficient and effective response to agreed performance levels maximising the utilisation of available resources.


Operating the radio system to work as the communication link between the operational staff out on the road and the control room.

The handling, receiving and dissemination of complex, sensitive, contentious and confidential information.

The Communications Officer is responsible for monitoring and reviewing information to detect or assess issues. They will observe, receive and obtain information from all relevant sources and liaise with the Dispatch Officer.


It is the responsibility of the Communications Officer to record relevant information onto the case records and relay to the appropriate information if necessary.

Ensure that clear concise and accurate information is passed when dispatching patient details to crews.


Take responsibility to ensure 'at risk' patients are dealt with appropriately and the correct information is flagged and passed to the crews in line with NEAS communication procedures.

To assist in the development of trainee Communications Officers.


We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more


Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.


We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.


Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".


Operation of the trusts communication system to relay information between the operational staff on the road and the control room.

Passing time critical information to the other emergency service or hospital staff regarding patients.


Assisting the Dispatch Officer with the deployment of vehicles and the general running of the assigned area on a 12 hour shift basis.

For full detailed job description and main responsibilities please refer to the attached.
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