Customer Service Advisor - Sheffield, United Kingdom - The Sheffield College

The Sheffield College

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£22,241, Increasing in February (37 hours per week, 52 weeks per year)

The role of Customer Service is ideal if you are someone looking for a new opportunity to work Monday - Friday, with no late nights and can guide our students through every step of their learning experience with us, helping them feel supported and excited throughout.

Day-to-day you will be responsible for:

Delivering excellent customer service to our staff and students
Guiding our students through every step of their learning experience
Engage in crosscollege and external activities and events
Arranging appointments for students with specialists in other areas
Processing fee payments and issuing college ID cards
Maintaining record systems

After your first year with us, success would look like:

After the first year you will be proficient in all service delivery functions and systems, have a clear understanding of the college structure and support network and you will demonstrating our college values on a daily basis whilst having a positive impact on all service users.

You will also be in a position to look at promotional opportunities within the department and college wide.

We're open-minded & welcome all applicants who believe they can succeed

Though ideally, you will:

Have the ability to build relationships with our staff and students.
Experience of working in a service delivery role, a professional attitude and confident with IT systems

We also offer outstanding pension, benefits & annual leave packages

We appreciate your interest and look forward to getting to know you
Next steps

Closing date: 04/02/2024

Shortlisting date: 05/02/2024

Interview: 12/02/24

Also, as a Disability Confident Leader, we are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

If you require any reasonable adjustments or any support at any point throughout the process, please contact us via the details above.

Further details on the employment of ex-offenders can be found in the documents attached to this advert.

Please click the links below to view the job description, person specification and notes of guidance. If you are accessing this advert on your mobile device, the box will be replaced by a button.

We are focused on achieving our vision of being leaders in technical and academic education, creating exceptional opportunities for the communities that we serve to realise their aspirations.

PLACEHOLDER