Customer Service Apprentice/ Receptionist - Plymouth, United Kingdom - New Continental Hotel

Description

Situated in the heart of Britain's Ocean City and easily accessible; New Continental Hotel offers an unbeatable location and the warmest of family welcomes.

Surrounded by iconic architectural, cultural landmarks and Plymouth's sensational attractions and events; the New Continental Hotel is in the perfect location to explore Britain's Ocean City.

The New Continental Hotel not only offers 99 bedrooms and ample city centre parking, but also a leisure complex, restaurant, elegant functions rooms, meeting spaces and conference facilities as well as a bar and super fast, enterprise grade Wi-Fi in all of our public areas.

This is a fantastic opportunity to join The New Continental Hotel, you will be welcomed into a fast-paced and friendly team.

You will receive plenty of development support from both management, and your team.

You will support our reception team with their daily duties and dealing with guest's requests.


Key Responsibilities:

• Checking guests in and out of the hotel
• Taking payments and balancing daily takings
• Answering the telephone
• Dealing with guest's requests
• Taking bookings and dealing with enquiries
• Liaising with other departments within the hotel
• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working
• Keen willingness to learn
• Good Time Keeping

Working week pattern:
(i.e., Monday-Friday) 5 days over 7 including weekends, varying shifts between 7am and 11pm.


Paid Hours per week:
Hours

Please be aware this job does include working evenings and weekends as well as bank holidays.

GCSE- A-C/ 4-9 or Equivalent in Maths and English, Preferred but not essential.

Apprenticeship Training Provided by Tutor at Swatpro Academy

In-house training for the job role provided by The New Continental Hotel


Job Types:
Full-time, Apprenticeship


Salary:
£5.50 per hour


Schedule:

• 8 hour shift

Work Location:
One location