Service Controller - Aylesbury, United Kingdom - Matt Burton

Matt Burton
Matt Burton
Verified Company
Aylesbury, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Role & Responsibilities

  • Front of house reception work
  • Arriving vehicles on tech tool
  • Answering telephones and dealing with a range of basic, nontechnical customer queries, escalating where necessary
  • Face to face customer enquiries
  • Providing updates to customers
  • To receive goods, keys and vehicles and document as directed.
  • Record attendance, work performance, times taken and associated details on computer systems ie Willow/tech tool
  • Filing and general administrative duties as directed
  • Complete 256 activity, which may include a basic driving requirement when receiving vehicle handover
  • Where appropriate support job closures/completions
  • Ordering parts and supplies using approved providers
  • Support garage manager with management of job cards
Skills & Experience Required

  • Must hold current valid driving license
  • Recent experience of working in a garage workshop environment, including an understanding of the Health & Safety requirements in this type of environment
  • Experienced in managing customers both face to face as well as via the telephone
  • Ability to work under pressure, eg during peak times a number of vehicles normally need to be checked in/out with multiple customers in the Reception area at the same time
  • Able to carry out non safety related vehicle activities, eg changing light bulbs, wiper blades etc
  • Good PC skills including use of Outlook, Word & Excel
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