Customer Care Executive - Woking, United Kingdom - Asahi UK Ltd

Asahi UK Ltd

Verified Company

Woking, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Company description:

Job description:

Customer Care Executive
Asahi UK are currently recruiting for a Customer Care Executive to join our Demand and Supply Planning team.

The Customer Care Executive is responsible in supporting the Customer Care Managers on a day to day bases for allsupply chain service activities, related to the order to cash cycle on all beer deliveries, ensuring all Customer queriesare handled effectively,and pro-actively communicating with customers and internal departments.

Key Accountabilities
The Customer Care Executive is responsible for the following key outputs and accountabilities

Ensure that all orders are invoiced accurately and any credits are completed in a timely basis in line with financial requirements i.e. "month end". Resolve credit queries with the credit control team to achieve this.
Build and maintain relationships with internal and external customers; listen to their needs and act on it. Make decisions to enhance the customer experience and deliver the perfect order.
Support the on time collection of empty Kegs from the customer depot to the 3PL warehouse by following up with the customers and 3PL.
Support the order capture process from start to finish on the ERP system
Support On Time and In Full service metrics for all customers by coordinating delivery of goods for orders with the wider business planning, logistics, sales and finance

Experience Required

Customer or supplier relationship management exposure
Experience in a high volume, detailed and process driven organisation
System experience in an ERP environment (SAP experience is preferred) and intermediate excel skills
Highly organised with excellent attention to detail
Possible knowledge of either FMCG or UK or international supply chain logistics

Key Attributes Required