Debt Recovery Support Officer Grade 5 - Croydon, United Kingdom - Croydon Council

Croydon Council

Verified Company

Croydon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This level 1 Debt Recovery Support Officer involves the administration of case records for debt cases to provide the Collectors with the best opportunity to collect debt.

This role is purely office-based administration and does not involve contacting debtors by phone.

The role includes:
- attention to detail to ensure customer information is complete, up to date and accurate across multiple IT systems
- having the ability to work to daily workload targets independently with mínimal supervision
- demonstrable IT skills with MS Word and MS excel
- the ability to learn how to use new IT systems quickly
- proven strong management of your workload
- performance driven to meet/exceed key performance targets which include timings, meeting deadlines and meeting quality targets
- working as a team to ensure all corporate, team and personal deadlines are met
- after training: to use investigative skills for tasks such as reviewing unallocated transactions and to make decisions regarding the next step,

i.e.

allocate, offer refund or refer for write-off and, using various IT systems and the internet, to trace new addresses for debtors.

Closing date:
Sunday 2nd April 2023 at 11:59pm

It is anticipated that interviews will be held on 17th to 21st April 2023 with a 20min MS Excel test to be carried out after the interview.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment