Customer Services Advisor - Plymouth, United Kingdom - Colbern Limited

Colbern Limited

Verified Company

Plymouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NCD
Customer Services Advisor

Plymouth

Contract

£10.19 per hour

Our client is looking for an experienced Customer Services Advisor.

Working the following rota:

Two weekly timetable

Wk 1. Mon 0, Tue 7, Wed 0, Thu 7, Fri 5, Sat 3

Wk 2. Mon 0, Tue 7, Wed 0 Thu 7, Fri - To deliver an excellent, customer focussed front line service in writing, online, in person and over the phone actively taking ownership of issues and seeing them through to resolution

Deal with enquiries, providing advice and guidance to customers (30%)
Take ownership of issues and see through to a resolution for customers, keeping them informed as required. (30%)
Maintain an awareness of changes to guidance and local policies/procedures
Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing
Knowledge and experience of diffusing difficult situations, including Safeguarding requirements.
Ability to show initiative when dealing with customer enquiries
Ability to keep calm when dealing with people who, through their circumstances, can be angry, confused or upset.
Ability to take responsibility for completing a task to help a customer, reducing waste and unnecessary bureaucracy

Visit our website colbernlimited co uk for more opportunities.