Student Support Coordinator - Sheffield, United Kingdom - Study Group

Study Group

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract type:
Full Time(37.5 hours) - Fixed Term (31/12/2023)

Location:
Sheffield, Sheffield International Study Centre

Salary:
up to £ 28,763.85 per annum

JOB OVERVIEW

The purpose of the role is to support students within non-academic areas within the College, including reception, induction and registration, accommodation, arrivals, supporting student well-being, and social activities.

In order to do this well, the team needs to maintain and build a strong network of contacts and relationships both within and outside the College.

The Student Support Coordinator will be responsible for coordinating a selection of tasks; taking ownership for them, developing them, training others, resourcing and delegating to colleagues.

In the absence of the Student Services Manager, the Coordinator is responsible for the day-to-day management of the Student Support Team.

ABOUT THE ROLE

Daytoday management of the studentfacing services
Virtual Reception maintenance and content creation
Monitoring of the quality of the above services and related procedures, and organising/providing training as required
Acting as a lead on specific areas, as agreed by the Head of Student Support and Student Services Manager. This may rotate between team members on an annual basis.
Ensuring professional and timely information and communication takes place with internal colleagues, related to Student Support team issues.
Ensuring the smooth running of the reception and other studentfacing environments, which includes organisation of the staff rota, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
Overall responsibility for the organisation and management of specific activities, and providing support and guidance to team members carrying out the activities—this will also include participation in the events/activities
Ensuring professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, The University of Sheffield
Effective relationship management with stakeholders including: ELTC Professional Services and Senior Academic Team, key University departments such as Student Support and Guidance, Disability and Dyslexia Support Service, University Health Service, Students' Union, private accommodation providers, sponsors, College Guardians
Proactive establishment of new relationships which benefit the team and students
Application and review of departmental policies and procedures such as: Special Circumstances, Appeals, Complaints, Attendance, visa renewals, welfare management
Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials
Providing resources and support for other teams, as required
Contribution to the Annual Report
Working on the Reception
Deputise for the Head of Student Support or Student Services Manager, as required.
Participation in the new staff recruitment and training process
Contribution towards team members' professional review and development
Participation in the Emergency Phone rota
Recruitment, training, monitoring and management of student employees and temporary staff
To carry out any duties, as required by the Senior Leadership Team

ABOUT YOU

Educated to GCSE level (including English & Maths) or equivalent or relevant experience

Organisation and planning

Good time management
Ability to prioritise work
Ability to organise events/activities/projects
Forward thinking and planning
Taking into consideration the context in which we work

Problem solving

Ability to solve customer's problems by thorough investigation
Ability to consider potential issues and put measures in place to deal with implications
Consistent follow through of customer's problems
Gathering of relevant information to aid good decision making

Data and IT

Strong IT and data management skills including: competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies
Ability to extract reports and analyse data for reporting, to aid decision making or to support a case for change

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential.

With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed.

Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experience