Customer Service Advisor - Ware, United Kingdom - P3 Search

P3 Search

Verified Company

Ware, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Advisor, you will provide accurate and efficient product and service support to our client base and resolve any emerging problems that our customers might face.

The target is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high levels of customer satisfaction.

Responsibilities include:

Retain client accounts
Website design
Build sustainable relationships and trust with our clients through open and interactive communication and delivering positives
Go the extra mile to achieve increased customer satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Identify Upsell/ Cross Selling opportunities
Follow communication procedures, guidelines and policies
Ad Hoc Tasks

As a Customer Service Advisor, you may be required to undertake other duties or work at additional or other addresses from time to time as we may reasonably require meeting the needs of the business.

Skills required:

Excellent communication and presentation skills
Confident on the phone
Strong communication and negotiating skills
Professional telephone manner (will be required to speak to clients and members of the public)
Meticulous attention to detail
Strong organisational skills
Fast learner
Enthusiastic
Confident to use own initiative and work as part of a team
Experience using Microsoft and Google products (Word, Excel etc.)

Additional Information: