Remote French Customer Service - London, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

French Customer Service Advisor

Work from Home - Fully remote role

Monday to Friday - rotational shifts and weekend every 4 weeks

Annual Salary - £21,000 then £22,000 after probation

Start date - Monday 30th January 2023

Are you fluent in French and looking for an exciting new career opportunity?

Exciting opportunity with our market leading Ecommerce client. We're looking talented French speakers who are creative big thinkers with small egos to achieve our ambitious plans. Most importantly you will bring strong French customer service experience and an ability to 'wow' the customer.

In return we are offering you a competitive salary of £22,000 with a fully remote working position. Full training and equipment is provided for.

Key Responsibilities:

Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer queries.
Understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
Working independently to find information to exceed customers' expectations and educate yourself
Navigating multiple systems simultaneously in order to update erecords promptly and accurately
Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

Requirements:

Fluency in French
Essential
Experience in a contact centre or customer facing role
Demonstrate excellent customer care skills
Willing to go above and beyond to deliver an excellent customer experience
Able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
Can adapt quickly to changes in products, process and technology
Proven track record of excellent attendance and timekeeping