Administrative Assistant - Theale, United Kingdom - Filoform Ltd.

Description

Business Overview

Assist the Sales Department for a high-growth global £200m+ revenue business with manufacturing operations within the UK, Ireland, Netherlands, France, and Germany supplying international clients.

Our solutions-focused manufacturing offers a whole range of products designed to simplify complex infrastructure projects.

Our market-leading brands, Cubis Systems, NAL, and FILOform, supply smart, safe, and sustainable product solutions to a range of construction sectors.

Through innovation, we enable construction partners to optimise efficiency and safety through pioneering products designed for simplicity, speed, and reliability.

We stand together to reinvent the way our world is built through collaboration on breakthrough ideas that achieve tomorrow's solutions today.

Position:
Administrative Assistant (12 Month Fixed-Term Contract)


Reports to:
Commercial Manager


Key Accountabilities:

• Process incoming orders, assist with telesales and sales support tasks.
• Support and collaborate with the external sales team to meet key sales objectives.
• Liaise regularly with internal customers including production, business development, product. development and logistics team to ensure crossdepartmental communications are accurate and timely.
• Coordinate and assist in the setting up and running of sales exhibitions.
• Monitoring of customer accounts & ensuring price lists are up to date.
• Maintaining accurate and up to date sales systems for the benefit of the sales team.
• Provide general account management function as well as associated administrative support.
• Liaise regularly with internal customers including production, business development, product development and logistics team to ensure crossdepartmental communications are accurate and timely.
• General customer liaison and timely resolution of issues and queries.
• Escalate relevant customer issues and complaints.

Associated Responsibilities:

• Following up on quotes
• Track and monitor the flow of sales orders
• All other administrative duties as required by the Commercial Manager

Experience and Training:

• Proficiency in the full MS office suite.
• Excellent communication and interpersonal skills.
• High level of accuracy and attention to detail.
• Evidence of experience in influencing others and collaborating with team members at all levels.
• Effective organisational and prioritising skills.
• An ability to work under pressure and to strict deadline.
• Previous experience of using Salesforce or a similar CRM system is desirable.

Essential Criteria:

• A minimum of five GCSE, including English and Mathematics, or equivalent.
• Previous customer service administration experience and the ability to understand customers' needs.

Essential Competencies:

• Collaborates
• Communicates effectively
• Manages conflict
• Customer focus
• Decision quality
• Organisational savvy
• Being resilient
• Resourcefulness
• Self-development
• Optimises work processes

*This list is not exhaustive and will be reviewed in line with changing business requirements, a good degree of flexibility and adaptability is critical to this role.


About CRH
CRH (


NYSE:
CRH,


LSE:
CRH) is the leading provider of building materials solutions that build, connect and improve our world.

Employing c.75,800 people at c.3,160 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

As the essential partner for road and critical utility infrastructure, commercial building projects and outdoor living solutions, CRH's unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment.

The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH's shares are listed on the NYSE and LSE.


Job Types:
Full-time, Temporary

Contract length: 12 months


Schedule:

• 8 hour shift

Education:

• GCSE or equivalent (required)

Experience:

• Sales administration: 1 year (required)

Work Location:
In person

Application deadline: 03/06/2024