Medical Receptionist - Birmingham, United Kingdom - barnt Green Surgery

barnt Green Surgery

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary:

To ensure the smooth running of the surgery by:
Assisting patients to access the most appropriate service or healthcare professional in a polite, courteous, and effective way.

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors.
To carry out a variety of administrative tasks for the efficient running of the Practice.

Core Job responsibilities:

Front Desk

Reception

Send timely DNA texts to patients who do not attend an appointment.

To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others.

To book patient appointments with clinical staff

To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries.

To receive and dispatch external mail both in hard and electronic format

To collect fees for private (non-NHS) work

To maintain a log and filing system for all correspondence handled over the desk.

Sign in and out all visitors

Manage patient tasks through EMIS/Docman

Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required.

In absence of front desk team Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required

Manage incoming Patient Access forms including scanning to patient record and granting access

In absence of front desk Manage incoming Patient Access forms including scanning to patient record and granting access as required

Assist deliveries advising team members that goods have arrive Manage patient queries at desk and action accordingly.

Keep reception photocopying up to date

To cover for holidays and sickness as required.

Manage requests for sample bottles ensuring correct bottle, bag and paperwork including any instructions as necessary.

To ensure building security and complete opening and closing procedures when working.

Answer emergency phone calls and action as necessary

In absence of the front desk team Answer emergency phone calls and action as necessary

Chaperone patients as required

Manage incoming samples (in accordance with IPC guidelines) ensuring correct bottle is labelled and has paperwork. Make ready for courier.

Assist with any front desk duties required by patients or team in absence of front desk team.

Manage reception tray actioning when required

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors

To carry out a variety of administrative tasks for the efficient running of the Practice.

Action bowel cancer/breast cancer letters - scan & code through Docman and send patient GP letter.

Action 13-year-old mobile letters

Support in the recalls of patients with long term conditions or have a vaccine requirement

Miscellaneous Administration

Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Any other delegate duties considered appropriate for the post
Attend Practice Meetings and any inhouse training sessions deemed appropriate to your role

Training & Personal Development

To participate in annual staff development interview, identifying your own training needs with reference to the practice development plan
With Practice Manager appraise any training you have undertaken to ensure the knowledge or experience you have gained is used effectively
Attend any offsite training deemed relevant to your role and at the request of the practice manager or partners
Contribute to the induction and training of new staff at the surgery

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include: