Operations Assistant - Southsea, United Kingdom - Tabletop Holdings Limited

Tabletop Holdings Limited
Tabletop Holdings Limited
Verified Company
Southsea, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Tabletop Operations Assistant
We are an exciting, dynamic business developing innovative, cutting
- edge technology for the hospitality sector. We are already doing some awesome things and preparing for much more

We really care about our employees, our technology and are passionate about creating amazing customer experiences.


Working at Tabletop is more than a job; we are looking for people who want to get stuck in, achieve their aspirations and make a real difference.


Our values
What makes Tabletop special is our culture. We are ambitious, passionate, disruptive, excellent and inclusive.


We are committed to being an inclusive and diverse team who create technology that is accessible to all hospitality customers.

We are passionate about effecting positive change and have charity partnerships with Pennies, Cancer Research and Toilet Twinning.

If you have these qualities and want to be part of a vibrant team, then we would love to hear from you.


Operations Assistant role
We are looking for assistants to join our operations team. This is an interesting and varied role.


The key responsibilities will be to:

  • Provide outstanding client support
  • Ensure superb levels of customer service are delivered
  • Ensure client questions and issues are resolved within response time targets
  • Follow Standard Operating Procedures
  • Visit customer sites around the UK and assist with the installation of Tabletop products
  • Prepare and check hardware
  • Manage stock
  • Track orders and arrange deliveries
Please note that our client support is managed online. This is not a call centre environment.


Our clients are based around the UK at many prestigious venues e.g., premiership football clubs, Wembley Arena, ExCel exhibition centre so this role presents a great opportunity to visit some superb places.


We are looking for applicants who have:

  • Experience in customer service
  • Empathy, sensitivity and understanding
  • Excellent administrative skills
  • Excellent written and spoken English

Benefits
We want you to love working at Tabletop. That is why we offer fantastic staff benefits.

  • We think being open with our staff is important and we love to share all the great things that Tabletop is doing, so we host monthly in person update meetings that involve lots of fun and surprises.
  • We enjoy getting together as a team and fund quarterly social events where we always do something exciting.
  • Fancy a swim? Want to join the gym? If dance is your thing, then get in the swing Tabletop offers all our staff up to £30 a month to invest in your physical wellbeing.
  • Mental health is very important to us, so we have partnered with Spill who provide remote mental health support and access to trained therapists for all our staff.
  • We want happy, motivated staff that progress and grow with Tabletop, so we have partnered with More Happi so that everyone can benefit from 1:1 coaching and training.
  • We want you to enjoy those important days in your life so, once you have worked for us for one year, we give you the day off on your birthday.
  • Our staff ideas programme and staff survey ensure that we listen to our team and make them feel valued.

Training


We want new people to have the best possible start so anyone joining Tabletop will undergo an exciting and engaging induction programme so that they can learn about Tabletop, meet their colleagues and have time to settle into the team.

This role will provide the opportunity to develop skills and for progression


Hours and place of work


This is a varied role with shift patterns from 8am to midnight seven days a week although you will only be expected to work an average of 37.5 hours per week.

Day shifts will be based in our operations office in Portsmouth. Evening shifts will be remote, working from home.


Requirements:

You will need your own laptop

You will need a full driving licence


Job Types:
Full-time, Permanent


Salary:
From £22,000.00 per year


Benefits:


  • Free parking
  • Wellness programme

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Southsea: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (required)

Work Location:
Hybrid remote in Southsea
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