Customer Service Specialist - Luton, United Kingdom - McCarthy
Description
Job Title:
Customer Service Specialist (Full Time or Part Time)
Location:
Luton
Salary:
£21,255 pro rata plus generous monthly bonus scheme & benefits package
Role:
Permanent (Full Time or Part Time) - Variable shift patterns
Contact Centre Opening Hours:
Monday - Friday, 8am - 6.15pm (variable shift patterns) and Saturdays 9am - 1pm (you will be required to work 1 in 3 Saturdays)
OVERVIEW
Our client is one of the UK's leading home appliance manufacturer, they are looking for skilled Customer Service Professionals who will support the delivery of a successful Aftermarket Team.
The role is to be the first point of contact for when a customer needs support or requires a repair beyond their manufacturer's warranty.
This is an exciting time to join our client as they are making significant investments into their customer experience, developing new products and solutions that will support customers.
THE ROLE - KEY RESPONSIBILITIES
- Handling inbound enquires for customers in need of support or repair, adapting your approach to varying customers' needs
- Work as a part of a team to deliver an exceptional service and achieve key performance targets
- Utilising the available products and services to find a solution for the customer that best fits their needs
- Accurately record customer data, ensuring compliance when selling regulated services
- Seek out opportunities to upsell through service
IDEAL CANDIDATE
- A passion to deliver a firstclass customer experience and retain the customer loyalty
- Experience of working within a sales/service environment
- Be enthusiastic about working in a fastpaced, targeted environment
- Have excellent verbal and written communication skills
- Self-Motivated in both your daily activities and in selfdevelopment
- Enjoy working as a part of a team
COMMUTABLE LOCATIONS:
Luton, Dunstable, Milton Keynes, Stevenage, Hemel Hempstead, St Albans, Bedford
KEY WORDS:
Sales Executive, Telesales, Customer Service, Aftersales, Retail, Appliances, Contact Centre, Call Centre
ABOUT US
This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK.
McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality.
If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.
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OVERVIEW
Our client is one of the UK's leading home appliance manufacturer, they are looking for skilled Customer Service Professionals who will support the delivery of a successful Aftermarket Team.
The role of the Aftermarket Sales Executive is to be the first point of contact for when a customer needs support or requires a repair beyond their manufacturer's warranty.
This is an exciting time to join our client as they are making significant investments into their customer experience, developing new products and solutions that will support customers.
IDEAL CANDIDATE
- A passion to deliver a firstclass customer experience and retain the customer loyalty
- Seek out opportunities to upsell through service
- Be enthusiastic about working in a fastpaced, targeted environment
- Have excellent verbal and written communication skills
- Self-Motivated in both your daily activities and in selfdevelopment
- Enjoy working as a part of a team
THE ROLE - KEY RESPONSIBILITIES
- Handling inbound enquires for customers in need of support or repair, adapting your approach to varying customers' needs
- Work as a part of a team to deliver an exceptional service and achieve key performance targets
- Utilising the available products and services to find a solution for the customer that best fits their needs
- Accurately record customer data, ensuring compliance when selling regulated services
COMMUTABLE LOCATIONS:
Luton, Dunstable, Milton Keynes, Stevenage, Hemel Hempstead, St Albans, Bedford
KEY WORDS:
Sales Executive, Telesales, Customer Service, Aftersales, Retail, Appliances, Contact Centre, Call Centre
ABOUT US
This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK.
McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality.
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