Customer Service Advisor - Huddersfield, United Kingdom - The Staffing Experts

The Staffing Experts
The Staffing Experts
Verified Company
Huddersfield, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are currently recruiting for two Customer Service Advisor's to join an ever growing team within the motor accident and claims sector.

The successful applicant will be office based within the Huddersfield area.


What will you be doing?


A Customer Service Advisor within the Accident Management Team is responsible for converting all accident assistance related enquiries into repair opportunities, subsequently deploying to the most suitable repairer and/or mobility provider in accordance with business and client requirements and service level agreements.


It is also the Customer Service Advisor's responsibility to take ownership of the claims they capture into the company networks and progress the claim through the repair claim life cycle to completion.

All Customer Service Advisors are responsible for delivering excellent customer service at all times. You'll be trained, supported and empowered to resolve every call in the best way possible.


What are we looking for?


We're looking for someone who wants to be part of a team; people who are driven, focussed and keen to develop.

If you bring the right attitude, drive and passion, there is potential for a long and rewarding career. Previous customer service experience is essential, if you have that within the vehicle accident repair sector even better.


Salary - £22,000 per year plus bonus opportunities.

Key Responsibilities

  • Answering and actioning all accident assistance enquiries.
  • Selling the features and benefits of accident assistance programmes to customers.
  • Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters
  • Ensuring all accident management claims are managed efficiently and effectively to completion
  • Delivering excellent customer service and satisfaction at all times.
  • Effective liaison with other departments in the business
  • To respond and resolve enquiries and problems related to claims
  • To assess problems and judge when to pass complex queries on to colleagues or managers.
  • Undertaking general claims tasks and administration as required.

Knowledge, Skills and Abilities

  • Previous experience within a telesales role.
  • Selling skills with the ability to promote the benefits of a service.
  • Proven sales experience in a similar role.
  • Good planning and analytical skills.
  • Good organisational and time management skills.
  • The ability to work well under pressure.
  • The ability to prioritise and manage your own workload to meet business requirements.
  • Experience of working towards deadlines and performance objectives.
  • Delivering performance related targets in a telesales environment.
  • Basic knowledge of Microsoft Office packages

Additional (desirable)

  • Knowledge within the accident management environment.
  • Knowledge of motor claims management and body repair.

Job Types:
Full-time, Permanent


Salary:
£22,000.00 per year


Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Experience:


  • Motor Claims/Repair: 1 year (preferred)
  • Telesales: 1 year (required)

Work Location:
One location
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