Customer Service Representative - London, United Kingdom - Bridge of Hope

Bridge of Hope
Bridge of Hope
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Overview:

We're currently seeking home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days

The role is a permanent part-time 32 hour per week position and the salary is £11.78 per hour.

The position is fully home based. Hours comprise of 4x8-hour shifts for set days - Friday, Saturday, Sunday and Monday.

What you can expect from Enterprise Car Club:

  • Career and development opportunities
  • Preferential membership rates
  • Tailored training program
  • Part of a global contact centre team
  • Ongoing support and coaching
  • Fun virtual team environment

Responsibilities:


  • Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
  • Provide technical support to members
  • Compliance with company policies and internal processes
  • Using initiative and decision making skills to perform a variety of duties

Qualifications:


  • Passion for problem solving and investigating solutions for members
  • Attention to detail with a curious mind and desire to learn
  • Ability to work in a fastpaced environment. You can expect to spend 95% of your time supporting members during peak seasons.
  • Ability to identify risks and take appropriate action
  • Confidence communicating on the phone with members, colleagues and management.
  • Adaptability in using online systems and new technology
  • Strong ability to multitask using varied systems and processes
  • Process driven skill set that thrives when multitasking
  • Basic car knowledge is desirable but not essential
  • Enjoys working within a virtual office where fun and teamwork rules

Key (minimum) requirements - Personal

  • Working 8hour shifts on Friday, Saturday, Sunday and Monday
  • Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)
  • Must be able to provide a suitable homeoffice environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
  • Strong PC skills and technical aptitude
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