Data Administrator - Peterborough, United Kingdom - Hobart UK

Description

We have an exciting opportunity to join a renowned market leader in a fast-paced customer service role. We are looking for someone to support the Service business in delivering a first-class service operation.

Working as part of the Contracts & Database Team, this role is focused on the maintenance and development of the customer database, as well as troubleshooting any issues arising.

Ready to take your first step towards a fulfilling career with Hobart? Our employees:

• Have INTEGRITY in all they do.
• Show RESPECT to drive performance, innovation & a commitment to our community.
• TRUST in each other and our company.
• Make bold decisions with SHARED RISKS.

We are looking for someone who is highly motivated, detail-oriented and has excellent communication skills and able to make quick decisions.

In return, alongside your remuneration you will receive 25 days annual leave (plus bank holidays), an enhanced pension scheme with up to 11% employer contribution and up to six times life assurance.

Working Hours - Tuesday to Saturday 9am-5pm

Position Responsibilities

The Key Accounts Administrator's role includes but is not limited to:

• Providing excellent customer service for any escalations or customer complaints related to our Key Accounts.
• Monitoring and updating customer portals to provide up to date information to our customers of the status of any open calls.
• Completing internal and external reports for our 80 accounts.
• Maintaining the Key Account phone lines to ensure we meet our GOS
• Progress calls that are out of SLA or at an admin status
• Delivering grade of service targets for any new service calls logged.
• Planning work effectively for a dedicated team of technicians to ensure that technicians remain as productive as possible, and SLAs are delivered
• Maintaining up to date asset registers and ensuring all routines associated with asset maintenance are delivered accurately and on time
• Ensuring preventative maintenance schedules are delivered on time
• Ensuring new portals are set up correctly
• Raise a variety of calls.
• Raise quotes for repairs and new equipment. Order parts and thirdparty equipment when required.

Key Skills and Attributes

• Excellent customer service skills
• Able to communicate professionally with customers, subcontractors, and colleagues
• The ability to work under pressure
• The ability to problem solve
• Analytical skills with the ability to interpret data and communicate key messages both verbally and in writing to all levels
• Proficient in the use of MS Office
• Intermediate Excel skills
• Ability to create standard operating procedures and process flows.
• Highly organised and able to prioritise work effectively.
• Demonstrate the ITW core values, integrity, respect, trust, shared risk and simplicity

This job description describes the principal purpose and main elements of the job.

It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule.

Job Types:
Full-time, Permanent


Salary:
£23,400.00 per year


Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• Onsite parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday

Work authorisation:

• United Kingdom (required)

Ability to Relocate:

• Peterborough: Relocate before starting work (required)

Work Location:
In person


Reference ID:
CSA0323